For a novice knowledge base administrator, getting started with Agent Cloud only requires the following steps:
Step 1: Log in to your account. #
Step 2: Build the knowledge base. #
Based on different enterprise application scenarios, a Q&A knowledge base or a product knowledge base should be built separately.
For the application of product knowledge, such as product parameter queries, product comparisons, and product recommendations, a product knowledge base needs to be established.
For common FAQ Q&A in the enterprise, such as after-sales problem handling processes, a Q&A knowledge base should be built.
In the Q&A knowledge base, knowledge points are stored in a question and answer format. Customer questions are matched based on semantics and keywords, and the most similar knowledge points are selected. After being organized by a large-scale model, the system provides responses to customers.
In the product knowledge base, knowledge is stored in the form of product parameters. Customer questions are matched based on the product name, model, or code, and then matched with specific parameters based on the user’s question. The system selects the closest parameter for the response.
